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Booking terms

Last updated: 11 July 2026

Quote and booking requests

Submitting the online form requests a quote or appointment; it does not automatically confirm one. A booking becomes confirmed only after Halls Elite Cleaning Services contacts you and agrees the date, time, service, access arrangements and final price.

Prices

Website prices are guide prices. The final price may vary according to property size, condition, furnishings, access, parking, requested extras and the time reasonably required. Any minimum booking period will be confirmed before the appointment.

Spot treatments and specialist extras

Full stain treatments require at least 24 hours’ notice. Carpet spot cleaning, sticker removal and paint spot removal are separate extras because the time and treatment required vary by material and condition.

Moving-home support

The moving-home service covers unpacking and home setup after a removals team has delivered items into the property. It does not include pre-move packing or the supply of packing materials unless separately agreed in writing.

Access and information

Please provide accurate property and access information, including parking restrictions, pets, alarms, fragile items, stains, residue or areas that should not be entered.

Changes and cancellation

If you need to change or cancel an agreed appointment, telephone 07762 114 322 as early as possible. Any cancellation terms that apply will be explained when the booking is confirmed.

Safety

We may decline or pause work where conditions are unsafe, where specialist hazardous-material handling is required, or where the requested work differs materially from the confirmed booking.

Questions

Contact contact@hheliteservices.co.uk before booking if you need clarification about a service.